- This event has passed.
Customer Happiness Training: A Disney Case Study
Are you a business owner in Uberlândia and the surrounding region? Would you like to learn the Disney model of customer service? Check out Professor Alexandre Espindola's course and learn how to provide excellent service in your company – delighting your customers and increasing retention.
📆 November 28, 2024, from 9 AM to 6 PM
✨ Customer Happiness Training: A Disney Case Study
📍 Clementina Space, Mercure Uberlândia – Rua da Bandeira, 400
Everyone knows or has heard of Disney parks. Those who have been want to go back! And have you ever stopped to think about how they manage it? How did Mickey's company become... the world's largest entertainment companyThe secret lies in customer delight. But then, how do you delight customers?
The speaker, Professor Alexandre Espindola, visited and studied all the Disney parks and, based on his analysis, put together a... 1-day in-person training. In this training, you will learn:
- Excellence as an organizational culture (benchmarking Disney);
- Pay attention to detail: learn about the approaches Disney uses to provide magical experiences;
- How to exceed customer expectations to achieve delight;
- Quality Standards (5 keys to Disney's success);
- Hospitality: Treating the customer as a guest;
- What is your role on stage? The importance of the team.
Click here to secure your spot in Uberlândia.
Target audience
- Business owners, entrepreneurs, company leaders, salespeople, and customer service representatives who want to improve their management and customer service processes;
- Students and professionals who are seeking personal development;
- Curious about the Disney model.
Who is the speaker?
“The training will be given by the professor. Alexandre Espindola who has over 25 years of experience in the retail and service industry, and is the author of the book 'Customer Happiness, a Journey Through the Disney World'. The professor has been applying the tools of the Disney Management Model in the national and international market for over 14 years and is among the most highly regarded Brazilians in the Disney Management Model.
Learn about your Disney Institute certifications:
– Disney’s Keys to the Kingdom Tour;
– Disney's Approach to Quality Service;
– Disney's Approach to Selection, Training & Engagement;
Disney Backstage Magic.“