We have some incredible news to share: we've won the highest RPS rating among the hotels in the Accor network for the second consecutive timeWe've surpassed 85 points, thus remaining in the top group for online brand reputation. 

Accor has evaluated approximately 400 hotels across Brazil, and this recognition reinforces the care and dedication we have for each guest who stays here.

So, what exactly is RPS, how is it measured, and how did we achieve the highest score? Keep reading, because we're thrilled with our achievement and we're going to tell you all about it. 

What is RPS and why is this rating so important?

The Reputation Performance Score is an official Accor metric that evaluates the online reputation of the chain's hotels, based on ratings and reviews left on platforms such as Google, Booking.com, TripAdvisor, Expedia, Hotels.com and Decolar. 

This index is produced by TrustYou, Accor's global partner, and considers:

• The average of the assessment scores, converted to a scale of 0 to 100.
• The volume of evaluations in a given period.
• The recency of the evaluations
• The weight of each platform (Google and Booking.com have the greatest influence)

The highest RPS score means we are delivering a highly satisfactory experience, recognized by the customer themselves. Furthermore, this indicator is used internally by Accor to develop quality rankings, recognition programs, and bonuses.

What's behind this achievement?

Achieving excellent RPS (Return on Guest Performance) is the result of constant work. At the Mercure Uberlândia Hotel, this effort happens every day, in every detail of the guest's journey:

• Personalized responses to reviews: our general manager makes a point of responding to every comment, positive or negative, with attention and empathy. 
• Strategic monitoring: We hold monthly meetings with all hotel departments through our Quality Program, analyzing feedback, adjusting processes, and taking necessary measures. 
• Practical actions: when we identify areas for improvement, we develop action plans quickly.
• Continuous training: we promote regular training sessions with all sectors, in addition to practical exercises such as, for example, "How to act in the face of unforeseen events?" and "How to take care of your appearance on a daily basis?". 

A team that takes pride in every detail.

Achieving this RPS index would not have been possible without the daily dedication of each member of our team. After all, more than just meeting targets, we take pride in delighting our customers, and this recognition is the result of that collective effort.

“This achievement is a source of great pride and has enormous significance for us. Receiving this recognition from the network for the second consecutive time only reinforces how committed we are to always offering the best. Being among the highlights of such a significant network, with approximately 400 hotels spread throughout Brazil, is truly gratifying. For us, this award reflects our genuine commitment to quality, hospitality, and the well-being of those who choose to stay with us. It is the result of daily work, commitment, and care in making each guest feel truly at home in our hotel.”This is a statement by Fernanda Lino, Commercial Manager of EPS Empreendimentos and Hotel Mercure Uberlândia. 

Recognition that motivates us even more.

When our efforts are recognized not only by our guests, but also by Accor's leadership, we know we're on the right track. 

“You all have a lot to celebrate, because I know the daily effort involved. To achieve this level of consistency, I imagine there's a lot of synergy between the departments. So I'm here to congratulate you and to say that the impact this has is huge.”, "comments Guilherme Kuntze, vice president of operations at Accor.". 

The recognition was made official with the presentation of a trophy during the GM & SMDL Meeting Brazil 2025, an event held in São Paulo that brought together more than 650 participants, including General Managers of hotels and teams from the Sales, Marketing, Distribution & Loyalty (SMDL) areas of Brazil.

“Receiving the award for the highest overall RPS among all Accor hotels in Brazil was a very special experience, especially since it happened during such a relevant event as the GM Meeting. This recognition reinforces the value of the work we do with such care every day, always aiming to offer a welcoming, consistent, and high-quality experience to our guests.”, "Daniela Yuri, general manager of the Mercure Uberlândia Hotel, celebrates."

In addition to first place overall, Mercure Uberlândia also stood out by taking first place in the Breakfast and Cleanliness categories — a reflection of the care taken in every step of the guest experience.

 

What does this mean for the guest?

It means you can make your reservation with even more confidence. It means knowing that you will be welcomed, listened to, and valued. That you will be in a hotel where excellence is evident in everything, from reception to check-out.

For us, this achievement is more than just a number; it's an incentive to continue evolving, reflecting our mission to always offer the best experience, and we will remain committed to that every day.

To every guest who has stayed here, leaving their feedback, their affection, and their trust: our most sincere thanks. You are also part of this achievement. 

Make your reservation at the Mercure Uberlândia Plaza Shopping.

Now that you know why we achieved the highest RPS score and how this reflects our commitment to your experience, how about living that experience? 

We are ready to welcome you, our guest, with all the comfort, attention, and care that have made our online reputation a source of pride!

“Contact us through the call center (34) 3239-8000 or email h9602-re@accor.com to book. You can also do it through the Accor website. clicking here.” 

Our team: the ones who make it all happen.  

Behind every achievement, there is a team committed to excellence.Attention to detail is evident in every aspect. This rating in the RPS is the result of collaborative work, care for others, and a passion for service. 

In addition to thanking our guests, who share their experiences and help us improve, we want to recognize each employee who dedicates themselves daily to providing quality, welcoming, and attentive service. It is with you that we continue building, together, a journey of excellence.