Those who come to Uberlândia for tourism or to participate in an event at the Center Convention, and stay at the Mercure Uberlândia Hotel – which is also located in the Center Shopping Complex – seeking practicality and comfort, now has a new feature: the robot butler!

With innovation, kindness, and technology, the robot has been delighting hotel guests and positively impacting employees, forming an even more successful team! 

The public attending events at the Center Convention can now, in addition to all the technology the venue offers, also benefit from this innovation if they stay at the hotel. So, want to know more about the robot butler? Just keep reading.

Meet the Robot Butler

Imagine being in a hotel, ordering room service, and a friendly robot leaving the restaurant and arriving at your room with your order, completely autonomously and charming you with its approach. That's how the robot works!

Furthermore, it's worth highlighting that it provides an intelligent interface for mobility, elevator access, and communication with clients for the delivery of meals, drinks, and other amenities, all in an autonomous manner. 

The robot joins the hotel's team of 250 employees, which receives around 80,000 guests a year in its 269 apartments and event rooms, and stands out for the quality of its services, as explained by Eli Glaucio Schettini Junior, CEO of EPS Empreendimentos, the hotel's owner and manager:

“Recently, we had the honor of being recognized in our category as the hotel with the best Reputation Performance Score (RPS) in the Accor network in the Americas. This recognition reflects our commitment to achieving our goal of being a national benchmark in service excellence and quality. And to innovate and continue improving every day, from now on we have the Butler Robot, which will support our team with a focus on ever-increasing guest satisfaction, ensuring that the essence of personalized and captivating service is perceived in all experiences provided to our clients,” emphasizes the CEO.

How does the robot work?

But how does the robot actually work? The operation is quite simple! The guest accesses menu information via a QR code and orders what they want. The order is then delivered to the robot, which leaves its base on its own and roams the hotel, opening doors and elevators using sensors, until it reaches the room. 

Then, upon arriving at the room, the robot butler calls the extension that requested the service and provides a code, indicating that it is at the door. The person then simply enters the code, and the robot opens the compartment to retrieve the requested item. 

In addition to its fast and helpful delivery, the robot interacts kindly with the people it encounters along the way, informing them of its actions as it moves to make deliveries. It also interacts politely with guests during the delivery of products to their apartments. 

Robot Butler brings even more convenience and innovation to guests.

As mentioned at the beginning of the text, guests who come to Uberlândia to participate in events at the Center Convention seek practicality, exclusivity, and convenience, for example, when staying at the Mercure Hotel. This is because both are located in the same complex, and in this scenario, the robot butler contributes even more.

This is because the arrival of this robot reinforces the importance of innovation, which can also be experienced in other Mercure initiatives, for example, the virtual menu that can be accessed via QR code in the apartment or directly in the restaurants. Similarly, the development of new user-friendly interfaces should allow for faster and more fluid experiences, for example, in check-ins and check-outs. 

Furthermore, the Center Convention itself also features several innovations and technologies that allow for a superior experience for the public, such as the ventilation and acoustics system, raised flooring, modular rooms, and more. 

Eli Schettini speaks about the importance of these innovations and new features. “We believe in the unique advantages and contributions of innovation, through the use of technologies combined with our products and services, complementing the essential role of our people. That's why we always strive to surprise and delight our guests, offering them innovative experiences that preserve the essence of personalized service. We want to increasingly provide unique and memorable moments during their stay, because we know that being with us goes far beyond the simple act of hosting,” he adds.

Finally, responsible for bringing this innovation to Brazil, the CEO of Quality System, Heleraldo Costa, highlights the importance of the solution for the hospitality industry. “With a focus on offering ever-increasing quality and delight in the lodging sector, technology arrives to contribute because it can provide a safe, fast, and efficient service. Robots, in addition to being a differentiating and attractive feature for the establishment, have the main objective of assisting the human team in certain services. Establishments that follow new international trends stand out for offering innovative and personalized experiences to their clients,” comments the CEO of Quality System.

Host your event with us, stay at the Hotel and meet the Robot!

Interested in holding your event at the Center Convention? You can check out all the infrastructure available at the Convention Center and throughout the Center Shopping Complex by speaking with our team. Call us at (34) 3239-8300 or email comercial@centerconvention.com.br. You can also reserve a date by clicking [here]. HERE.